Click Settings , and then click General. For example, when a key is pressed the selection moves all the way to the top or bottom of a list, or moves a selection many different places instead of the item you were trying to select. Javascript is disabled in this browser. Press the numbers on your remote control. Point the remote control towards the IR receiver and press a button.

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If a pressed button repeats itself sticksunplug the IR receiver from its USB connection, wait one minute, and plug in the IR receiver. For example, when a key is pressed the selection moves all the way to the top or bottom of a list, or moves a selection many different places instead of the item you were trying to select.

Click Settingsand then click General. Do not click I am having problems with ehone remote control as this will not do anything. Modify your browser’s settings to allow Javascript to execute.

Click the Hardware tab and then click the Device Manager button. Make sure that the batteries for the remote control are installed correctly and charged.

Use this document when the remote control does not work correctly with the Media Center software. Javascript is disabled hransceiver this browser. Europe, Middle East, Africa. If the light appears, then the problem is probably in the software that is using the remote control most likely the configuration of the Media Center software.

Testing the jp control Use the following steps to check the responsiveness of the remote control:. Restart the PC, and then try the remote again. The Virtual Agent is currently unavailable.

See your browser’s documentation for specific instructions. Click Startright-click My Computerand then select Properties.

Make sure that the front of the remote sensor is unobstructed, within a degree range, and is less than 26 feet 8 meters away. Asia Pacific and Oceania. Testing the remote control.

A faint red light should also glow inside the IR receiver each time a button on the remote pressed. Open the Media Center software by double-clicking the Media Center icon the desktop or by pressing the green Start button on the remote control. Use the following steps to test and reset the IR receiver.

HP Media Center PCs – Troubleshooting the Remote Control and the IR Sensor (Windows XP)

Click My control is working properlyand then click Next. Disconnect all devices that use a USB connection except to the receiver, keyboard, and mouse. How does HP install software and gather data? Close the software, restart the computer, and then re-open the software to solve tranzceiver issue. The corresponding numbers on the transceivfr on the screen should glow when each button is pressed.

Click the plus sign next to Universal Serial Bus Transceive. A faint red light should appear on the IR receiver. Click Check Your Remoteand then click Next. Troubleshooting the IR receiver The IR receiver is the small device that receives the signals sent by the remote control. If the pressed buttons continue to repeat, alter the lighting conditions in the room or move the location of the IR receiver.

Download and install the driver for your infrared receiver. – HP Support Community –

This page requires Javascript. If eHome Infrared Receiver is not in the list, or there is an exclamation mark or a question mark on the device, perform the following until eHome Infrared Receiver appears correct in Device manager:.

Troubleshooting the remote control Use the following items to troubleshoot when the remote control does not respond or when rhome remote control does not work properly.